Privacy policy

STRACTA (“STRACTA”, “we”, “us”) operates this website. This policy explains what personal information the website collects, why we collect it, and the choices you have.

It covers this public website only. The STRACTA application that customers use is covered by separate agreements with those customers.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the provincial privacy laws that apply.

Information you give us

When you request a demo, we ask for your name, work email, company, contractor type, approximate team size and the main operational challenge you want to discuss. You can add a short note if you choose.

When you use the contact form, we ask for your name, email, company or organization (optional for a privacy request or Other), the topic and your message.

With each form, we also record the time it was sent, the page on this website it was sent from, the wording of the consent you gave, and whether you asked to receive product update emails.

Information collected automatically

Like most websites, the servers that deliver this website keep technical records of each request, such as the IP address, browser type, page requested and time. These records are used to deliver the website, keep it secure and diagnose problems.

Our forms use automated checks to filter out spam, including a limit on how often one connection can send a form. The network address used for that limit is held briefly in the server's memory and is not saved.

What we don't collect

This website does not use advertising pixels or session recording. It never asks for payment details or government identification.

We use personal information to:

• reply to your demo request or message;
• arrange and run a demo, and follow up about it;
• answer questions from existing customers;
• keep a record of our conversations with you;
• protect the website and its forms from spam, abuse and security threats;
• send product update emails, but only if you opted in;
• meet our legal obligations.

We don't sell personal information. We don't use it for a new purpose without asking you first, unless the law allows or requires it.

When you send a form, you agree to us using what you entered for the purpose of that form, for example arranging your demo.

Product update emails are separate. We only send them if you opt in by ticking that box on the demo form. The box is never ticked for you, and leaving it empty doesn't affect your demo request.

You can withdraw consent at any time, using the unsubscribe link in a product update email or by contacting us. You can also withdraw consent to other uses, subject to legal or contractual limits. If you do, we may not be able to provide what you asked for, such as a demo.

When you send a form, the website passes your submission to our team in one or both of these ways, depending on how the website is set up:

• as an email to our team, sent through an email delivery provider;
• as a secure message to a business system we use to manage enquiries, such as a customer relationship tool.

The website itself doesn't store your submission. It passes it on and keeps no copy.

Service providers that handle your information for us are expected, by contract, to protect it and to use it only for the work they do for us.

We don't use advertising or cross-site tracking cookies.

This website doesn't measure visits and sets no analytics cookie. If we add analytics, the website will ask for your agreement first, and you will be able to change your choice at any time on the Cookie preferences page.

We share personal information only:

• with service providers that host the website, deliver form submissions, protect the forms from spam or send email for us;
• when the law requires it, for example in response to a valid legal demand;
• as part of a business transaction, such as a merger or sale, where the information stays protected under this policy;
• with your consent, for any other reason.

Our service providers may store or process information outside your province or outside Canada. When that happens, the information is subject to the laws of the place where it is held, and those laws may allow authorities there to access it.

To ask where your information is processed, contact us using the details below.

We keep personal information only as long as we need it for the purposes in this policy, including keeping a reasonable record of our conversations with you and meeting legal requirements. After that, we delete it or make it anonymous.

We protect personal information with safeguards suited to its sensitivity, and we limit access to the people who need it for their work.

No website or email system is completely secure. If you believe your information has been put at risk, contact us right away. To report a security issue, see Security and privacy.

Under PIPEDA and the provincial privacy laws that apply to you, you can:

• ask whether we hold personal information about you, and see it;
• ask us to correct information that is wrong or incomplete;
• withdraw your consent, subject to legal or contractual limits;
• ask how we have used your information and who we have shared it with;
• make a complaint to us.

If you live in Quebec, Alberta or British Columbia, provincial private-sector privacy laws also apply and may give you additional rights.

We may need to confirm your identity before we act on a request. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada or to the privacy regulator in your province.

This website is written for contractors in Canada first. If you visit from another country, for example the United States, the United Kingdom or a country in the European Union, the privacy laws where you live may give you additional rights, such as asking us to delete your information or to stop using it for certain purposes.

Contact us to make a request. We will tell you how we can help under the laws that apply to you.

This website is for businesses. It is not directed at children, and we don't knowingly collect personal information from children.

We update this policy when our practices change. The date at the top of this page shows the last update. If a change is significant, we will say so clearly on this page.

To ask a question, make a request or raise a concern about your personal information:

Email team@bizmyze.com with “Privacy” in the subject line.

Privacy requests are handled by STRACTA. Please tell us what you are asking for and how we can reach you.